Refund policy
Returns Policy
We want you to love your Isa Mia products. If something isn’t right, we’re here to help.
When can I return an item?
Your products are eligible for returns if:
- they arrived damaged,
- there was a mistake within the order, or
- overall customer dissatisfaction.
How do I return an item?
For a full refund to be given to the original form of payment, the item must be shipped back to the address below within 15 days of the order being placed. Return shipping is the customer’s responsibility.
Isa Mia
18325 S Gardner Rd, PO Box 570
Gardner, KS 66030 USA
When will I get my refund?
Once your return has been received, a full refund will be made within 5-7 business days.
Hats
Our hats are made to order just for you, so they’re final sale. If your hat arrives damaged or misprinted, email us a photo within 30 days of delivery and we’ll send you a replacement.
Questions?
Email us at isamiaproducts@isamia.com and we’ll take care of you.